Privacy Policy
Last updated: 15 September 2026
Who we are
This website, almtrainingservices.co.uk, is run by ALM Training Services Ltd (“ALM”, “we”, “us”). Our head office is Suite 4, Riverside Business Centre, Fort Road, Tilbury, Essex RM18 7ND. We are the data controller for any personal information collected through this website.
If you have any questions about this policy or about how we handle your information, you can contact us through the contact form, by phone on 01375 489738, or by post at the address above.
What information we collect
Enquiries. When you use the contact form on this site, we collect the details you give us: your name, email address and the content of your message. This is sent to us by email so that we can respond to you.
Website usage. With your consent, we use Google Analytics to understand how visitors use the site: which pages are viewed, how people arrive at the site, and general information such as browser type and approximate location (town or region, not your address). This information is anonymised and does not identify you personally. No analytics cookies are set until you accept them via the cookie notice.
Technical information. Our hosting provider keeps standard server logs, which include the IP address and browser of each visitor, for security and troubleshooting. These are kept for a limited period and are not used to identify individuals.
How we use your information
- To reply to your enquiry and provide information about our courses and services.
- To arrange and deliver training you have asked about or booked.
- To understand how the website is used so that we can improve it.
- To keep the website secure.
We do not sell your information or share it with third parties for marketing purposes.
Our legal basis
We process enquiry details on the basis of our legitimate interest in responding to people who contact us, and, where you go on to book training, in order to enter into and perform a contract with you. We use analytics cookies only with your consent. Server logs are kept on the basis of our legitimate interest in keeping the site secure.
Who we share information with
Your enquiry is delivered to us by email through our website hosting provider, 20i Ltd, whose servers are in the United Kingdom. Website usage data is processed by Google (Google Analytics). This site also embeds a video hosted by YouTube; when you play it, YouTube may set its own cookies, which are covered by Google’s privacy policy. We do not otherwise share your information with anyone unless we are required to by law.
How long we keep information
Enquiry emails are kept for as long as needed to deal with your enquiry and any training that follows from it, after which they are deleted in line with our normal business records retention. Analytics data is retained by Google Analytics for a maximum of 14 months.
Cookies
This site uses a small number of cookies. Essential cookies are needed for the site to work and for the cookie notice to remember your choice. Analytics cookies (Google Analytics) are only set if you accept them. You can change your choice at any time by clearing cookies in your browser, after which the cookie notice will appear again.
Your rights
Under UK data protection law you have the right to ask us what personal information we hold about you, to have it corrected if it is wrong, to ask us to delete it, to object to or restrict how we use it, and in some cases to receive a copy in a portable format. To exercise any of these rights, contact us using the details above. We will respond within one month.
If you are unhappy with how we have handled your information, you also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.